Frequently Asked Questions

Newtree for several reasons. The first reason is our love for nature and our deep connection to it. The second reason is Newtree for Nutrition. Developing healthier recipes and creating products that are good for both your health and your taste buds is a priority for us.

Newtree was founded by Benoit de Bruyn in 2001. Benoit is still at the helm of the company today, and it is still him who creates our delicious chocolates in his kitchen.

Newtree products are made in Belgium. Our cocoa is sourced from small, Fairtrade and organic-certified cooperatives in Peru and the Dominican Republic.

At Newtree, we create all our delicious products with respect for the Belgian tradition while adding our own expertise. What sets us apart is our commitment to organic ingredients, fair trade, and 100% natural recipes with nutritional benefits. This means you can enjoy exquisite, responsible chocolates that are rich in fiber and low in sugar, fats, and calories.

Working with ingredients from Latin America involves using polluting transportation methods. To eliminate this impact, we calculate the CO2 emissions produced by our operations. Our activities include everything from the production of our ingredients to their transportation, chocolate manufacturing, coffee transportation, roasting, team travel, and emissions from our coffee shops. Every aspect of our carbon footprint is calculated by our partner Climact, and we offset it to ensure that we "do not exist" in terms of emissions.

Belgian chocolate is renowned worldwide for its exceptional taste and purity. At Newtree, we craft all our delicious products with respect for Belgian tradition, while adding our own expertise. What sets us apart is our commitment to organic ingredients, fair trade practices, and 100% natural recipes with nutritional benefits. This allows you to enjoy exquisite, responsible chocolates that are rich in fiber and low in sugar, fat, and calories.

We are proud to develop, produce, and package all our products in Belgium. Our headquarters is located in Brussels, the heart of Europe and of Newtree.

Our Newtree dark chocolate typically contains 72% cocoa, and our milk chocolate contains 44% cocoa.

The vast majority of Newtree products are certified organic by Certysis.

We use fair trade ingredients whenever possible. However, some products are not subject to Fairtrade regulations due to their European origin. We are certified by Fairtrade Belgium.

Innovating with the precious gifts of nature means using natural ingredients (without chemical fertilizers or GMOs). Whenever possible, NEWTREE selects organic ingredients grown on land that is farmed sustainably. By doing so, each ingredient retains maximum nutritional value, and we help protect the planet’s biodiversity.

70% of Newtree products are vegan. We are committed to reducing our environmental impact and preserving animal welfare, which is why we create vegan products. Please check the ingredients list for each product to ensure it does not contain animal-derived ingredients.

Some Newtree products contain nuts. Please check the ingredients list for each product to make sure the product you desire does not contain any nuts.

We ship exclusively with UPS and currently UPS does not deliver to P.O. Boxes or Military APO/FPO addresses.

All orders over $70 ship free in the continental US and to Canada. Flat shipping rates within the continental US and to Canada are: Standard $9.95(warm months May-October standard is $12.95), 3-day $19.95 and Overnight $39.95. Canadian residents are responsible for any required customs fees on their order. Orders shipped to Hawaii and Alaska are based on UPS delivery coverage: Standard $29.95 and Overnight (where available) $74.95. If you have special shipping needs, we will do our very best to accommodate you, though we may not be able to meet your request and higher shipping rates may apply.

All orders placed will ship on the next available NEWTREE shipping day. You will receive a UPS tracking number along with a shipping confirmation email from NEWTREE once your order ships. In order to ensure your order arrives in perfect condition, we take great care to keep transit times to a minimum for temperature sensitive chocolate. We send standard shipments Monday, Tuesday and Wednesday (holidays excluded) and expedited shipments Monday through Thursday. During the summer months, we do not ship orders over the weekend to ensure they arrive in pristine condition. If you have special shipping needs, please contact us and we will do our very best to accommodate them.

Please see the map below for regional transit assumptions. We ship exclusively via UPS. All orders are subject to UPS shipping policies and transit times. We highly recommend shipping to an address where someone will be available to receive the package when delivered. Chocolate left outside of a home for a period of time may be damaged by weather or other factors.

It is our hope that you savor life and are completely satisfied with each purchase from NEWTREE.com. If you are unsatisfied for any reason, please contact us as soon as possible and we will work together to find a solution.